📞 Appointment & Cancellation Policy – King & Queen Massage and Spa
To ensure the best experience for all our clients, we kindly ask that you review our updated appointment and cancellation policies:
📅 Phone Appointments
- All appointments booked by phone require a valid credit card to reserve your session.
- Same-day appointments cannot be canceled without incurring a cancellation fee.
🌐 Online Booking
- Online bookings are non-refundable and non-cancellable.
- You may reschedule your appointment by calling us at least 24 hours before your scheduled session.
- Rescheduling is subject to availability.
❌ Cancellation Policy
- When you book an appointment, that time is reserved exclusively for you.
- To avoid a cancellation fee, please notify us at least 24 hours in advance.
- Cancellations made within 24 hours will incur a $30 per person fee, charged to the card on file.
- No-shows will be charged the full session price.
- Appointment changes require 24 hours’ notice and are subject to availability.
- If you’ve already rescheduled once with proper notice and then cancel again, the cancellation fee will apply regardless of timing.
🎁 Gift Certificate Policy
- Gift certificates are non-refundable once issued.
- They hold no cash value and may only be redeemed for the services specified on the certificate.
We appreciate your understanding and cooperation. These policies help us provide consistent, high-quality service to all our valued clients.U